Responsible Gaming at King Billy
Our Commitment
Playing at an online casino should always be an entertaining experience. However, a small percentage of players may find they lose control of their gambling habits. Before you start playing, it’s crucial to understand that gambling should never be seen as a source of income or a way to pay off debts. It’s a good practice to keep track of the time and money you spend at an online casino each day.
If you feel you’re spending more than you can comfortably afford, or if gaming is beginning to impact your daily life, we strongly recommend considering several helpful measures. These include setting Personal Limits on your gaming, opting for Self-Exclusion, and seeking advice and support from trusted, independent organisations.
Personal Limits
To empower you to gamble responsibly, we provide a Personal Limits feature. You can set limits on your deposits, losses, wagers, or the amount you spend in a single game. This tool is available in your account under the “Personal Limits” section.
You can adjust these limits at any time. A decrease to a limit takes effect immediately. However, to prevent hasty decisions, an increase will only be activated after email confirmation and once the previous limit of the same type has expired. For more information or assistance with Personal Limits, please contact our support team at [email protected].
- Deposit Limit. Set a daily, weekly, or monthly limit on your deposits.
- Loss Limit. Control your losses for a day, a week, or a month. Please be aware that the loss is calculated based on your initial deposit, not on any winnings. For instance, if you deposit $50, set a $10 Loss Limit, and then win $1,000, you can still lose more than $10 from the $1,000 balance because the limit is tied to the initial deposit, not the winnings.
- Wager Limit. Establish a limit on the total amount you wager over a day, a week, or a month.
- Cooling-Off Period. You can take a break by setting a Cooling-Off Period for 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months. During this time, you won’t be able to deposit, and you’ll be excluded from all promotional offers. You can, however, withdraw your remaining funds. This period is applied to your account instantly, and your account will be automatically reactivated when it expires.
- Self-Exclusion. You can set a Self-Exclusion Period for 1, 3, or 14 days; 1, 3, 6, or 9 months; 1 or 3 years, or permanently. Once activated, your Player Account will be immediately disabled, and you will be excluded from all promotions for the chosen duration. By setting this, you inform us to take all necessary steps to block your account access and ensure you don’t receive promotional materials. If you have a balance remaining after self-excluding, please contact our support team at [email protected] to arrange a withdrawal. Our team will contact you promptly to assist with the process. Please note that an active self-exclusion does not exempt you from the casino’s verification procedures if required to process funds. Any remaining balance will be paid out according to casino limits.
Requesting Self-Exclusion
You can also contact our support team directly at [email protected] to inform us of your decision to stop gambling on the Website, either for a specific period or permanently. We will take all necessary measures to block your account access and ensure you do not receive any promotional materials.
External Support
For professional consultation and support, you can reach out to any of the following Australian organisations:
Protecting Minors
King Billy Casino strictly accepts only players who are 18 years of age or older. We use all available methods to prevent minors from registering and playing on our Website. The Casino reserves the right to request proof of identity, and if a player is found to be underage, their access to the Website will be terminated immediately.
However, due to the open nature of the internet, underage individuals may still have a chance to register and play. We strongly encourage parents to be proactive in protecting their children from accessing gaming websites. Specialised software can assist in this. For more information, please visit the websites of filtering solutions such as:
